Returns & Exchanges
At Stars + Honey, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our goods, we can only offer returns or replacements for items that arrive damaged or defective. Please contact our support team within 48 hours of delivery to initiate a claim.
Document the Issue
Take clear photos of the damaged packaging and the product itself as soon as it arrives to assist with our quality control review.
Contact Support
Email our honey-sweet support team at [email protected] with your order number and the photos of your delivery.
Wait for Approval
Our team will review your request within 24 business hours to determine if a full refund or a replacement shipment is required.
Receive Your Resolution
Once approved, we will process your refund back to your original payment method or ship out a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing